2Lines support

A little help.
A clear next step.

Questions about the app, a purchase, or your data? Start here. If you still need a hand, send us an inquiry.

Quick answers

Frequently asked questions

What can 2Lines help me with?

2Lines helps you take a closer look at visible lines in a pregnancy-test photo. It does not diagnose or confirm pregnancy. Follow the instructions supplied with your test and ask a healthcare professional about medical questions. Our support form is for help with the app.

How do I take a clearer test photo?

Use even lighting, avoid glare, and include the full result window. Keep the phone steady and move back a little if the image is blurry. Take the photo within your test’s reading window. See our step-by-step photo guide for more help.

I paid, but my purchase is not showing. What should I do?

Open Settings in 2Lines and choose Restore Purchases. Make sure you are using the Apple Account that made the purchase and have an internet connection. If access is still missing, send an inquiry below with your app version and what happens when you restore. Do not include payment-card details or passwords.

How do I cancel my subscription?

On your iPhone, open Settings, tap your name, then Subscriptions. Select 2Lines and choose Cancel Subscription if available. Deleting the app does not cancel a subscription. See Apple’s cancellation instructions for current steps and help finding a subscription.

How do I request a refund?

For purchases billed by Apple, request a refund at reportaproblem.apple.com. Apple reviews refund eligibility. See Apple’s refund guide for the steps. You can also use our form for help with a purchase or app issue.

The app is not working as expected. What should I include?

Tell us your iPhone model, iOS version, 2Lines app version, the steps that led to the issue, and any error message. Check for an app update and try closing and reopening the app. Contact us before deleting or reinstalling it, because locally saved checks and access to online reports may be lost.

How do I delete my photos or request help with my data?

Use the app’s history or Settings controls to delete saved checks. Photos saved separately to Apple Photos must be managed there. Where available, the Settings control to delete server data handles online review data separately. For access, correction or deletion questions, use the inquiry form and describe the request without including test photos or medical details. Read the app privacy policy for the full details.

Can I send a suggestion or report a website mistake?

Yes. Use the inquiry form for feedback or feature ideas. For a website correction, include the page URL and the statement that needs attention. An authoritative reference is helpful when reporting a factual error.

Get in touch

Send an inquiry

Leave your email address so we can reply, and tell us how we can help. For a technical issue, include your app version and iPhone model.

Please don’t include test photos, medical details, passwords, or payment-card information. This form is for app support and general questions; it cannot provide a medical assessment.

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